Purchases & Refunds

Start with the receipt for your purchase. The billing provider and purchase terms determine how to manage a subscription or request a refund. Eligibility can depend on the product, purchase date, and your location.

Apple App Store purchases

For purchases billed by Apple, follow Apple's refund instructions or visit Report a Problem. Apple reviews requests under its policies and applicable law.

Google Play purchases

For purchases billed by Google Play, follow Google Play's refund guidance. You can also contact us about a purchase issue using the app name and order reference.

Direct purchases and subscription help

For a purchase made directly from a Zeti product website, consult the terms shown at checkout and contact contact@zeti.ai with the product name and receipt or order reference. Do not send payment-card details. Cancellation and refund requests are separate; use the billing provider's subscription controls to manage renewal.

Nothing on this page limits rights you have under applicable consumer law.